Job Description
Job Title: Contact Centre Representative
Location: Alausa Ikeja, Lagos State
Company: StreSERT Services Limited
StreSERT Services Limited is recruiting for a reputable financial institution in Nigeria. We are hiring a contact center representative to join a dynamic team in Ikeja, Lagos. This role is ideal for a customer-focused individual who enjoys solving problems, providing helpful service, and improving customer experience. As a contact center representative, you will be the first point of contact for the bank’s customers, offering support and solutions across a wide range of basic banking services.
Responsibilities and Duties
- Escalate all customer care issues to the head of customer service/service manager and follow through on corrective measures.
- Sell the bank’s products and services to existing customers and intending prospects.
- Ensure a seamless flow of business transactions by communicating necessary information to the customers and bank departments as required.
- Disseminate basic technical knowledge of the products and services offered by the bank to internal and external customers.
- Open all account types in the bank for various customers and ensure all accounts have complete documentation.
- Treat customers requests and instructions on their various accounts and ensure they are satisfied with services provided.
- Attend to customers’ complaints, requests, inquiries, and instructions.
- Arrange all documents and account opening packages appropriately.
- Initiate the setup of a standing order.
- Issue and activate all card products—VPAY, DebitCard, Netsafe, Master, and Visa cards—to eligible customers.
- Carry out all other bank services as delegated by the Head of Customer Service or Service Manager.
Qualifications, Competences & Skills Required
- BSc Holder Only
- Experience in Banking operations for at least 2 years will be an added advantage
- Must be between 25 and 30 years of age
- Must be proficient in the use of the computer system (Microsoft office suite), Customer service skills, Attention to Details, Strong Verbal and Written Communication skills, Problem Solving Skills and Interpersonal Skills
Salary: ₦172,000
How to Apply: Apply here