Job Description
Location: Beautybytejj Studio, 24 Admiralty Road, Lekki Phase 1
Candidates must live in close proximity to the company.
Key Responsibilities
1. Customer Service
• Respond promptly to customer inquiries via social media, WhatsApp, phone, and email.
• Address and resolve customer complaints professionally, following Beautybytejj Studio’s policies.
• Keep a record of customer interactions and feedback, updating the Customer Service Database as required.
• Collaborate with the team to improve the customer experience based on feedback.
2. Social Media Management
• Manage Beautybytejj Studio’s social media accounts (e.g., Instagram, Facebook, TikTok, Twitter).
• Create and post engaging content, including captions and visuals, in line with the brand’s tone and marketing strategy.
• Engage with followers by responding to comments, direct messages, and mentions.
• Monitor and analyze social media metrics to optimize performance and engagement.
• Plan and execute promotional campaigns, including product launches and special offers.
3. Content Creation
• Coordinate with the creative team to develop relevant content for Beautybytejj Studio’s social media.
• Schedule regular posts to maintain an active presence, align with peak engagement times, and support marketing goals.
• Track beauty trends, customer preferences, and competitor activity to inspire new content ideas.
4. Community Engagement
• Build an engaged community by creating interactive content like polls, Q&As, live sessions, and other forms of engagement.
• Organize online events, giveaways, and challenges that resonate with Beautybytejj Studio’s audience.
5. Brand Representation
• Serve as a positive and knowledgeable representative of Beautybytejj Studio, upholding the brand’s values in every interaction.
• Work with influencers, brand ambassadors, and partners to promote products and services authentically.
6. Marketing and Ads Management
Create marketing strategies and ads management in order to grow the company’s online and offline presence.
Key Performance Indicators (KPIs)
• Response Time: Maintain a response time of under 5 minutes for real-time inquiries (during business hours).
• Engagement Rate: Increase engagement across social platforms by 15%.
• Customer Satisfaction: Achieve a minimum satisfaction rating of 90% based on feedback and reviews.
• Follower Growth: Grow social media followers by 10% each month (aligned with growth strategy).
• Conversion Rate: Track the percentage of social media inquiries that convert into bookings or sales.
Qualifications
Bachelor’s degree in Communications, Marketing, Business, or related field (preferred).
• Proven experience in customer service and social media management,preferably in the beauty industry.
• Excellent communication and interpersonal skills.
• Proficiency with social media platforms and tools (Instagram,TikTok, twitter, scheduling tools, etc.)
• Strong organizational skills and attention to detail.
• Ability to use a camera|iPhone to create clear and crispy captivating images and videos.
Additional Information
• Excellent use of Canva for contents graphic design and other editing Apps(e.g CapCut)
•Familiarity with the beauty industry and a passion for customer experience
• Digital marketing skills is highly valuable
SALARY: 120,000-150,000
WORKDAYS: 5 DAYS A WEEK
Send CV: [email protected]