Job Description
Requirements:
•Strong command of written and verbal English
•Minimum of a Bachelor’s degree from a recognized institution.
•Friendly and welcoming manner with clients and other members of the customer service team.
• Action-oriented and should be able to follow up on feedback to ensure positive outcomes.
•Familiarity with customer relationship management (CRM) software programs.
•Ability to explain complex concepts in a clear, simple manner to customers.
•Excellent organizational and multitasking skills.
•Ability to maintain a calm and polite manner in stressful situations.
•Willingness to cooperate with customers and management to resolve any issues that may arise.
•Passion for delivering an amazing customer experience.
•Good time management skills and an ability to thrive in a fast-paced environment.