Job Description
Working hours: 2 shift schedule: 9 pm – 9 am CST / 9 am – 9 pm CST – rotation schedule; 5 days shift (Mon – Fri): 11 am – 7 pm EST.
Requirements:
•Excellent written and spoken English
•Ability to establish good working relationships with customers
•Solid troubleshooting ability
•Ability to learn technical skills quickly
•In-depth learning and understanding of our mobile and online banking products
•Coordination with developers to investigate and diagnose issues
•Ability to manage a dynamic workload with many concurrent tasks
•Managing, monitoring, and improving the quality of the tech support process